General terms and conditions of sale


The following conditions “General terms and conditions of sale” regulate the offer and sale of product on the website (hereafter the “Site”) sold by the company C.X. Srl Calzature srl Unipersonale (hereafter referred to as "Seller") with registered office in Naples, Via Emanuele Gianturco 92, 80142, 5° floor, C.F. and VAT No. 07637991212 - REA NA number – 866408, to the Buyer ( refers only to physical person acting for purposes unrelated to the entrepreneurial, commercial, craft or professional activity eventually carried out, hereafter "Buyer". These terms and conditions, together with order acknowledgement and invoice to a Purchase Order, constitute the entire contract of sale and purchase between Seller and Buyer. It is recommended to take vision and to carefully read the Terms of Sale before ordering any products on the Site.

2) Object

This following conditions “General terms and conditions of sale” regulate the offer and sale of products to the Buyer by company the C.X. Srl Calzature s.r.l. Unipersonale based in Naples, Via Emanuele Gianturco 92, 80142.

The Seller reserves the right to change, integrate or vary the General terms and conditions of sale at its own discretion and without prior notice. Any changes made will be considered valid from the date of publication of the document on the Site and will be applied only to orders placed after that date.

3) Acceptance

The order sent by the Buyer has the value of a contractual proposal and involves the knowledge and acceptance in full and without reserve of the General sales conditions in force at the time of the same.

With the execution of the order, the Buyer declares to have read the general sales conditions available on the site and to have accepted them. The language, available to the Buyer to conclude the contract through the Site, is Italian and English. In order to make purchases through the Site, the Buyer must be of the age (18 years) and the ability to act that the Buyer must declare to have at the time of purchase.

4) Product delivery

The presentation of the products on the site does not constitute in any case an offer to the public but only an invitation to the Buyer to formulate a contractual purchase proposal. The information relating to the Products is shown on the Site, for each product, through textual and photographic contents that have the sole purpose of presenting the products for sale, since the chromatic aspects may not represent with absolute fidelity the real Product, also due to the effect of browser or monitor used by the Buyer. The Seller, for these aspects, does not guarantee the absolute coincidence between the image on the site and the real product. The products are sold with the features presented on the Site at the time the order is sent by the Buyer.


The availability or non-availability of the Products is indicated on the Site for each Product.


In case of availability of the product the order will be confirmed and the product, carefully packaged, will be delivered to the address specified by the Buyer in the order form. In the event that the requested product is not available, the Buyer will be informed promptly and the order will be canceled. The delivery to the address specified by the Buyer will be made without undue delay within approximately three working days from the date of confirmation of the order. However, the Company will not be responsible for any delays.

The Seller reserves the right to modify the information relating to each Product, the assortment of Products on the Site and their availability at any time and without notice.

5) Price

The selling price of the products, expressed in Euros and inclusive of VAT, is the price in effect at the time of ordering on the Site. Any change in the VAT rate could be immediately reflected in the price. The price does not include handling and shipping charges. The total amount due (including any additional costs in addition to the sale price, such as shipping costs) is indicated on the order confirmation page before the final order is placed, including any additional expenses ( such as shipping and cash on delivery), and it must be paid in its entirety in a single payment.

The Seller reserves the right to change product prices and handling and shipping charges at any time and without notice.

The Seller constantly checks the prices shown on the Site are correct; however, due to technical problems not immediately detected, it may happen that the price reported for one or more items is clearly lower than the price normally applied, net of any discounts and / or promotions in force.

If the Buyer finds the price of one or more of the products available for purchase is clearly lower than the one normally applied, even net of any discounts and / or promotions in effect, should do not complete the order procedure for the aforementioned products and to promptly report the anomaly by e-mail to the following address:

Should the Buyer nevertheless complete the order procedure, the Seller reserves the right to cancel the order, proceeding to promptly notify the Buyer and to reimburse, in favor of the same, any sum already paid. In that case it will not exist, for the Seller the obligation to deliver the ordered goods.

6) Terms of payment

The payment methods available for the products are indicated on the "Payment Method" form on the Site

7) Shipping and delivery

The shipping cost is indicated in the "Shipping" tab on the Site

8) Exchange and return

For exchange and product returns, refer to the "Exchanges and return" tabs on the Site.

9) Payment security

The site is equipped with a protection system. The bank details are encrypted and protected through the SSL encryption procedure to ensure absolute confidentiality. Your bank details will not be accessible to third parties on the Internet. For this reason, the credit card number must be entered for each new order.

10) Right of withdrawal

The Buyer has the right to withdraw from the contract within the term of 14 working days from the delivery of the goods. The right of withdrawal must be exercised by sending a written communication (letter a.r, pec, fax e-mail or other equivalent instrument) to the company C.X. Srl Calzature s.r.l. Unipersonale based in Naples Via Emanuele Gianturco 92, 80142, 5th floor. The Company C.X. Srl communicates without delay to the Buyer an acknowledgment of receipt, on a durable support (email or fax) of the exercised withdrawal.

The Buyer who exercises the right of withdrawal must return - without delay and in any case within 14 working days from the date on which he communicated his decision to withdraw from the contract - the product in its substantial integrity and in the original packaging together with the purchase receipt to the company C.X. Srl Calzature s.r.l. Unipersonale based in Naples Via Emanuele Gianturco 92, 80142, 5th floor.

For the purposes of expiry of the term the goods are considered returned when they are delivered to the accepting post office or to the shipper. The shipment of the product to the sender is at the expense of the Buyer and under the responsibility of the same. The Seller, after having received the product and verified the integrity of the same, will reimburse the Buyer only the price of the product paid by the Buyer in the following 14 days. The Seller does not reimburse the return shipping costs.

11) Warranty

The purchase of the product is subject to the discipline of Legislative Decree n. 206/2005 (Consumer Code) and subsequent amendments. The guarantee covers the product that presents defects of conformity and cannot be invoked in case of negligence and / or carelessness in the use and / or maintenance of the product.

12) Applicable law

The contracts are considered finalized in Italy and are subject to Italian law.

13) Intellectual property

The trademarks, names, textual and graphic contents, illustrations and images reproduced on the Site cannot be used except in an exclusively private context. Any total or partial reproduction of the Site is strictly prohibited, and from access to the Site or purchase of Products does not derive any rights on content and trademarks reproduced on the Site.

14) Privacy policy

Information on the processing of personal data pursuant to art. 13 of the European Regulation n.679 / 2016 concerning the protection of individuals with regard to the processing of personal data (GDPR) and of art. 13 of Legislative Decree 196/2003 - Code regarding the protection of personal data.

Data Controller

The data controller of the participant's personal data is the Company. C.X. LTD Unipersonale footwear based in Naples, Via Emanuele Gianturco 92, 80142, 5th floor, C.F. and VAT No. 07637991212 - REA NA number - 866408

The Data Controller guarantees the utmost confidentiality in the processing of personal data, in compliance with the provisions of the current legislation on the protection of personal data.

Specific security measures are observed to prevent the loss of data, unlawful or unlicensed use and unauthorized access.

Purpose of the processing

The personal data of the person concerned will be processed for purposes strictly connected to the purchase of the product. In particular: a) management and execution of the contractual relationship and related obligations; b) fulfillment of obligations established by laws, regulations, Community legislation, as well as the instructions prepared by the authorities and supervisory bodies.

Treatment recipients

The data will not be disseminated and may be known, to the extent necessary and for the purposes indicated, by employees and collaborators, as appointees or managers, as well as communicated to external subjects, such as companies belonging to the C.X. srl group in Italy and in Europe , suppliers, couriers, banking institutions and companies that process data on behalf of the owner and of which C.X. srl may use in the context of the management of the contractual relationship and of the service provided or for organizational needs of its activity. These subjects have been appointed as data controllers.

The Data Controller ensures from now on that any extra-EU data transfer will take place in accordance with articles 44 ss. of the Regulation and the applicable legal provisions, stipulating, if necessary, agreements that guarantee an adequate level of protection.

Type of data processed

The Owner processes the personal data necessary for the purchase of the product, in particular name and surname, contact details such as e-mail address and mobile number, address of residence or domicile.

The Owner may also save cookies, as described in more detail in the Cookie Policy.

Method and duration of treatment

The data, together with the information relating to the order, will be kept for the time necessary to provide assistance and support in case of return and / or resolve any problem relating to the order and, in general, for the management and execution of the contractual relationship. of the relative fulfillment of obligations provided for by laws, regulations, Community legislation, as well as the instructions prepared by the authorities and supervisory bodies.

Rights under Articles 7 of the Code and 15.16, 17, 18, 20 and 21 of the Regulations:

The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence of the same data and the confirmation that they are being processed, to know their content and origin, to verify accuracy or request to supplement them, update them, or rectify them. Furthermore, they have the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, and to oppose in any case, for legitimate reasons, to their treatment. Requests must be addressed to C.X. Srl Unipersonale based in Naples Via Emanuele Gianturco 92, 80142, 5th floor, C.F. and VAT No. 07637991212 - REA NA number - 866408, in the person of the Data Protection Officer (c.d. Data protection officer DPO), by sending an email to

It should also be noted that the interested party has the right to revoke the consent at any time without affecting the lawfulness of the processing based on the consent given before the revocation, without prejudice to the consequences indicated below regarding a possible refusal to provide such personal data.

The data subject also has the right to lodge a complaint with a Privacy Authority. The provision of data is optional. However, failure to provide the requested data may make it impossible to establish or continue, in whole or in part, the contractual relationship and to respond to requests for service provision.


For questions and clarifications related to the Site, the General Terms of Sale, the online purchase, the status of an order, the return of Products or refunds, the Buyer can contact the Tulipanoshoes Customer Service at the following e-mail address:












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