Any changes or refunds of the items will be made no later than 14 days after the actual receipt of the goods. You can exchange only one of the purchased items in the same order. The change and return must be communicated to our customer service via whatsapp at 3316490530, will not be taken into account changes and received at the site without prior notice to customer service.
You can ship the goods through the Italian Post service or a courier of your choice; The costs of returning the goods are borne by the customer, while the costs of re-shipping the customer remain borne by the selling company.
The goods must be shipped to the following address: Naples VIA CARLO DI TOCCO 44 ZIP 80142 INTERCOM: CX AND B2B .
Items must be returned in the conditions in which they have been received or in perfect state of preservation with the original packaging, tags and/or labels still attached.
The returned products must not have been worn or dirty and the box must be intact; if these conditions are not met, the product will be returned to the sender because it is not compliant.
Within the package to be returned, you will need to indicate: first and last name, address, nationality, order number, reason for change or return, item code of the product with which you want, if necessary, to make the change specifying SIZE and COLOR.
The exchange can be made with another product of the same or higher amount.
If you want to make the change with a product of more than the ordered amount, you will need to pay the necessary difference.
The customer has the right to withdraw from the contract within the deadline of 14 working days from the delivery of the goods.
The exercise of the right of withdrawal must be carried out by sending, within the above period a written communication (registered mail, pec, email, fax or other equivalent instrument) to the company C.X. Srl Footwear Ltd.
The Company CX Ltd. immediately communicates to the Customer a confirmation of receipt, on a durable support (email or fax) of the withdrawal exercised.
The customer exercising the right of withdrawal will have to return the goods – without delay and in any case within 14 working days from the date on which he announced his decision to withdraw from the contract
1) Returned items should not in any way show signs of wear and/or use
2) The items returned must be sent back to their original packaging, any accessories must be returned, the sole of the footwear must be clean and free of any scratches, dirty and/or worn soles will be a reason for non-acceptance of the return as well as the lack of accessories.
For any problems related to the exchange and/or return as well as any other different issues you can contact the staff via chat on fb /whatsapp 3316490530 or at the following number tel 3316490530
C.X. Srl Calzature Ltd.
-a "Voucher" of the value of the product valid for other purchases on the https://www.tulipanoshoes.it/it/ site with validity of 6 months.
Refund depending on how the purchased goods are paid
- PayPal direct refund
If you choose the "Voucher Refund" the return of the package will be totally up to our responsibility. The customer will be exempt from any responsibility for the return transport. The courier in charge of the transport will be
customer's location for pickup.
Once the package is received, the seller will check the status of the goods and if all the indications have been followed will confirm the acceptance of the return. Afterthat,we will immediately issue the voucher, which can be used for a new purchase on our website within and nol ater than 6 months.
With the choice of the "Refund" the shipment of the goods is fully paid by the customer who will have to send to our warehouses no later than 14 working days from the receipt of the package.
Once the seller has received the package, they will carry out the case checks and refund.
The cost of the round-trip shipment will be deducted from the refund of the purchase.
Return for Defect or Measure
The Return of the products is active by factory defect, error size/measure of the Supplier and is loaded by the customer and will have to be carried out in the time and manner that will be provided. Return is only permitted in cases where the sizes/measures of the delivered products are different from those ordered. In exceptional cases and only at the discretion of the Supplier the return can be authorized even if the sizes/measures are the same as those placed in the order of the goods.
The cost of the Return Goods is at the expense of the customer.